Generally, the front line people are often not as highly educated and highly paid. Please pardon me if I've offended any one, but I don't understand why most of the companies don't train their customer service people.

I had this SUPER UTTERLY bad experience with this customer service girl from STARHUB!

Okay, let me start off with why I have to call Starhub. I had my SCV channel 48 not working as there is an error prompt that signal cannot be found. Obviously, to pay for a channel where the signal cannot be found for quite some weeks, I don't see why I should continue to pay for that channel even tho it's considered in the value pack.

So I called up Starhub and I opted for the chinese service cause I thought speaking in chinese wrt all the chinese channels will be a smarter choice. So after a few dials and transferring of lines, I got thru this girl....WHO OBVIOUSLY IS A MALAY AND CAN'T SPEAK CHINESE. Initially, I wanted to question this, WHY IN THE WORLD IS A MALAY PICKING UP MY CALL WHEN I'VE OPTED FOR THE CHINESE SERVICE....LIKE HARLOW! Does it even make sense?

Anyway, this is not the main problem. Then I told her what's the problem and she said...can I have your ic number for verification?

I always know that our SCV is under my mom's name so after telling her all the details she needed...she said...

"Sorry but I can't track this account"

"What do you mean? We have always had the subscription and you said we don't have an account?"

AHA! THEN WHY DO WE ALWAYS HAVE TO PAY? CAN YOU BLARDI USE YOUR BRAIN?

so after some stupid arguments, she FINALLY managed to track our account. So she tried to solve my problem by refreshing some connection on her side and requested for me to switch on and off my set top box. After a few tries, it didn't work.

So I insist that I want to swap channel and asked her for a channel that used to be in the value pack and that I can swap it with.

She said, "Sorry ma'am. We can't swap it for you. There is no value pack currently. If you wanna remove this channel, we will have to charge at an ala-carte cost. and the value pack will end on 12 Feb."

1) I don't want to remove the channel, I want to have it swap.

2) If you can't swap it for me, then am I going to waste my money on a channel that has no signal?!

3) I DON'T HAVE A CONTRACT ANYMORE! MY CONTRACT WAS ONLY FOR A YEAR AND IT ENDED LIKE A YEAR AGO!!!!

WHAT THE FUCK IS THAT. I was so angry and I insisted, I want to swap a channel and let me know what other channel can I choose from! Cause I clearly know that back then with my value pack I have other channels to choose from, so I'm paying the same money why can't you let me swap!

Okay if you are saying this value pack no longer exists and okay I don't mind having the signal of that channel back again.

"You will have to call our technical person to troubleshoot for you."

SORRY, I took so long to talk so much to you and in the end that's all you can tell me?! FUCK U. U STUPID GIRL. U STUPID MORON. HAVE YOU NOT BROUGHT YOUR BRAIN TO WORK?

so I told her OKAY THANK YOU SO MUCH AND HUNG UP THE PHONE even without finishing that call. I hate morons.

so in the end, instead of calling a person to troubleshoot, I tried to call up the customer service yet again and hope it's not the same person I've to deal with.

In the end, I GOT MY CHANNEL SWAP. SO NOW I HAVE TWO CHINESE MOVIES CHANNEL AT THE SAME PRICE. like harlow!! that lady even said that I have no contract and I have the rights to swap channel as there is no signal found. So I manage to get a new channel within like 10 mins...TADA!

----------------------------------------------------------------------------------------

Anyway just some random picture of my dinner. hahaha...I think it's like a feast cause all my fav food from chong pang market.